Due to some bizarre construction at the Bologna airport (take an immediate illegal U-turn when you come up out of the underpass rather than driving half way around the airport to the rotary and save 5 minutes) we arrived at check in for our BLQ-FRA flight about 30 seconds after the agent had closed it.
As we walked up she said curtly, “the flight is closed.” We asked how much we had missed it by and she said “the flight is closed.” We asked if we could get on the next flight at 18:10 and she said “Maybe, I will get to you in a few minutes.”
So we stand around pleasantly and wait. Eventually she takes our passports and swipes them, a few seconds later she gives us a big smile and says she’s sorry and she will make a call and thinks we can get on the plane after all…
And after all that, the plane was 20 minutes late. .