Rome
USAir, not my favorite airline…
Carolyn and I were flying from LGA to DCA early this morning. I booked an award ticket through UAL on USAIR, but mine was a connecting flight through PHL as there wasn’t any availability on the direct for award tickets. On UAL this means you have a confirmed flight on the less optimal route but if there are seats at the gate the agent will get you to your destination the most efficient route available, which is also the lowest CO2 emission route and the lowest cost route for the airline: everybody wins.
I called US air the night before to verify that I could fly standby (no problem, I was told) and that there were seats (looks like plenty, I was told). No problemmo.
But not with US-Air. Not that they weren’t friendly enough, but as my booking class was “X” and they didn’t have any “X” seats left, they couldn’t book me even though there were plenty of open seats. I tried with the gate agent, the supervisor, all to no avail. I called UAL but they don’t have any visible inventory because US-Air doesn’t share it with them. US-Air tells me UAL has to get me into one of their open seats. UAL shows no open seats.
So I figure I’ll just go to the gate. Gate agents have special powers over last minute seating. I show them my ticket and they immediately hand it back “no, we already called United, they won’t put you on this flight.” I’m thinking there must be a note on my ticket – but no, apparently the counter had called the gate and specifically told them not to let me on the flight. I get on the phone with UAL and they tell me “I don’t understand why they won’t just accept your coupon.” No budging.
I thought maybe I’d take the shuttle over to JFK and fly direct to IAD, but Carolyn pointed out there was a UAL express flight from LGA-IAD. As I have to get back to IAD later in the day anyway, it is a better option (pick up a rental car and drive myself into DC and back out). UAL got me on it no problem. I bus myself over to the UAL counter, and a very cool and very knowledgeable agent at the counter tells me about his family in Italy and his recording business in Rome while he gets me a very good seat on the LGA-IAD shuttle and clears my upgrade and tickets me for tonight’s flight back to SFO. Friendly agents, premium seating, no hassle, expedited security line.
UAL win: USAir Fail.
Glad I’m not causing a transfer payment after all. Lesson: it is worth flying a less convenient route on UAL than a more convenient one on USAir.
Yellow Fiat Panda
We had some amusing rental cars in Italy. First and last a Ford Focus that was quite competent, had enough room, and handled quite well. Then we went to Portugal and rented a car to drive to Spain. Perhaps because Spain and Portugal still have some hard feelings, it is absurdly expensive to rent a car in one country and return it in the neighboring company. It would cost less to pay someone to push the car back.
So we were given a “Spanish car” in Lisbon, a Toyota Yaris with a really pronounced fuel delivery problem at anything above 1/2 throttle which had the car juddering and barely making it up hills. Hertz sent out the mechanic who asked if we had the AC on (yes, it was 40 out) and then said it was normal. I told him it felt like it was running on 3 cylinders and he said that was right, it had 3 cylinders. Now we’ve rented a couple of Yarii before, and they make it up the mountain in Italy fine with the AC on, and would easily have climbed the hills of Lisbon, but they wouldn’t take it back and besides even if they wanted to there simply wasn’t another car available in Iberia. So we got a reservation from EuropeCar and called Hertz and were told we could drop the sick Yaris off at LIS.
But when we got there, that wasn’t the case – apparently Hertz Spain would charge Hertz Portugal €25,000 if they accepted it. As we made it clear we wouldn’t be driving it away, there was suddenly another Spanish car at the Hertz downtown office.
We drove downtown where they were super nice and promptly produced another of the same competent Ford’s we had in Italy with one minor variation – the driver’s side mirror had been destroyed by the car wash just before we got there. So they gave us a nice Portuguese Renault Laguna III with the key card ignition system. It worked great and was a fine car to drive with a useful 6 speed manual transmission.
It got us to SVQ without any problems and we could even keep up with our friends in their Mercedes C230 with the strange transmission that switched into “limp home mode” immediately. Yes, the car rental adventure was not ours alone, their car, a high end rental Mercedes was flawed as well. They asked “why does the car redline at 150? Is that bad?” It took a little work to be sure there wasn’t a button or feature being missed (like some manual shift override), but no… it was a “feature” not a bug, and was to remind the driver to get to a service station before the transmission fell out of the car. It made it to Spain and back in 2nd.
When we got back to BLQ our Focus was touring around Florence, so we picked up the cheerful Yellow Fiat Panda. Pandas are great little (little) cars. They handle surprisingly well, have surprising pickup and, like the tardis, are bigger inside than outside. Even so, a panda can’t really hold more than two people and their normal travel luggage, and three is a tight squeeze even if one is only 80% full size. But we all packed in and zipped back home suddenly noticing that the yellow panda must be the year’s most popular car.
Finally we returned the Panda, got our Focus, and drove to Rome with three adults, one awfully tall 12 year old, and a lot of luggage in relative comfort and in good time.